[Off-topic Rant] The Nuclear Social Button: Would You Push It In This Case?

“…Wayne’s in the hospital… he may have had a stroke…”

That was the gist of the voicemail about my stepdad.  My mom left it while I was in a conference session; I didn’t notice it until later.  Getting back to her right away wasn’t all that easy.  She and Wayne refuse to carry a cell phone when they travel.  (Parents, right?) I figure she was either calling from the hospital or from their hotel room.

By the time I tracked down her hotel, it was about 8:50 p.m.  I called the front desk.  The desk clerk picked up and I requested to be connected to my mom’s room.  She wasn’t there.  The phone rang a number of times.  There evidently wasn’t a voicemail system, so I was caught off guard when the desk clerk answered again after about the 10th ring.

He sensed my puzzlement and explained (a bit testily, I noticed) that the phone rolls back to the front desk if nobody picks up in the room.  Good enough.

Then he crossed a line.

He continued by letting me know that…

[Desk clerk] “I’ve been routing calls to that room all night and I don’t appreciate having to do that all evening…

I Exploded

[Me] What…? Who the HELL are you?!

MadI explained that the reason he’d been getting so many phone calls is likely due to the fact that somebody related to one of his guests just had a stroke.

He wasn’t having any of it.  Evidently, his indignation about being bothered to route so many calls trumped all else.  He doubled-down:  It was better, evidently, that he educate me about how their phone system re-directs all calls back to the front desk when guests don’t pick the phone in their room.  And, can’t I understand that he gets swamped when that happens?

[Me] What the HELL is your name?!  Who the F*** is your General Manager?!

I wanted full and complete names.  (I wasn’t sure yet what I was going to do with the names, but I needed a bone here.  Any bone.  And, it’s worth adding, that this all happened even before I found out later from my mom that this schmuck had harassed her about all of this.) It was moot.  The little shit wouldn’t give up the names.  I couldn’t get to him.  He was in control.

I wanted blood.


That’s my default name for anybody whose name I can’t get and whom flies within the corona of my hate when it flares during rare moments to the burning passion of a white-hot sun.  I wanted to reach through the phone…

[Me] You might as well give it up JACK!  It’s public information; I can easily find it through your corporate office.

(Hey, I was grasping at anything to regain some balance.)  In any case, he obviously felt secure what with there being an entire telephone network between us.

[Desk clerk] Oh yeah?  What are YOU gonna do?  What do you think you can do?

[Me] (Are you effin’ serious?  Do you effin’ believe this??!)  Dood.  I am going to make it my mission to make sure that SHHITTTT rains on your F***-ing head!  (Emphasize with spittle.)  

I finally hung up.  I. Was. Pissed!

Now What?

My first inclination was to go out on all the social networks.  All of them….

I’ll follow this up later today with part 2 and let you know how it played out.

But, let me ask you.  What would you do?  What would you recommend?  Are there governmental agencies to report this sort of crap?  Or, would you push the proverbial button?

DevLearn Day 3 (Last Day) Highlights – Tools and Tips For Making Learning Social

eLearning Guild DevLearn 2011 Day 3 Mindmap

Here below is the download link for the Day 3 mindmap notes I took from the sessions I attended on the last day of DevLearn last week.  If you were at DevLean (let’s connect!) then you’ll remember Day 3 was a short day.  So, not surprising, you’ll see only two sessions in these notes.

Nov 4 (Day 3-Last Day): DevLearn 2011 Highlights (Interactive Mindmap) - Tools and Tips for Making Learning Social (v-1.0)|2.46 MB|downloads: 980
Remember: You have to use Adobe Reader (NOT Mac 'Preview' or other PC 'viewers') to view this document. This opens in an INTERACTIVE Mindmap viewer. It has expandable branches and live hyperlinks. (Source)

I liked both sessions.  Terrence Wing’s session on Facebook – Fad or Powerful Learning Engine was really helpful to see what else is possible on a Facebook Page when you integrate iframed learning objects into it.  Something new I hadn’t considered previously was the ability to integrate an Articulate Presenter learning object into a Facebook Page.

Meanwhile, after an admittedly lackluster start to their presentation, I found myself ultimately drawn in to David Schnurman and Jeff Reekers‘ tips about how they implemented social learning into their online platform at LawLine.com.  Their site for CLE- (Continuing Legal Education-) based training has a compelling Freemium model; essentially, Lawline provides their educational video library for free while monetizing it lawyers pay for certification.  Take a look at my notes from their session.  As you do, pay special attention to their suggestions about 3 Influential Movements in Social Learning, as well as the section on How You Can Make It Easier to Learn (Socially).

What Were Your ‘Wow’ Sessions at DevLearn?

How about you?  How was your time at DevLearn?  What would you say is the single (or which are the two) most compelling sessions you attended last week?

Social Media Mastermind Orange County (SMMOC) Nov 5 2011 Highlights – The Nuclear Social Button and More Great Discussions

November 6, 2011

smmoc mindmap

Below is the interactive mindmap from the meeting yesterday at the Social Media Mastermind Orange County (SMMOC) roundtable.  Even if you’re not a regular attendee of the SMMOC meetings, you’ll still want to download the meeting highlights below and consider applications of our mastermind discussion topics to your life and business.

SMMOC Interactive Meeting Notes-11052011 (v-1.0)|5.63 MB|downloads: 760
Remember: You have to use Adobe Reader (NOT Mac 'Preview' or other PC 'viewers') to view this document. This opens in an INTERACTIVE Mindmap viewer. It has expandable branches and live hyperlinks.

Some of the highlights from yesterday’s SMMOC meetup include:

  • The “Big Table” and Visual Gravity.  
    The gist:  Does it stifle intellectual exchanges of ideas when the opinionated ones sit at the big table?  Or, do others just need to learn when / how to speak up?  (What to you think?)
  • Headlines Matter and The Nuclear Social Button
    The gist:  Just because you can go nuclear with social media against a business, doesn’t always mean you should.
  • Lessons Learned From a Fraudulent Experience on eBay
    The gist:  Is eBay doing enough to safeguard against fraudulent transactions?  What can buyers do to safeguard themselves?
  • Mission Statements and Viral Videos
    The gist:  Should mission statements be different for business and personal?  Should you use personal hert-felt videos to monetize the business?
  • The Curation Nation and the Role of Trust and Transparency
    The gist:  Trust and transparency isn’t simply a desirable trait — it’s a survival mechanism.  When others break that trust for personal gain, we should call those people out.

Plus, these new words.

  • Proxemics
  • Foment
  • Exabyte
  • COI
  • ego-surving
  • Proxemics

One Request:

If you have opinions about the topics above, I’d encourage you to post your own blog article about them.  Then, please either link back to this post, or post a link to your blog article in the comments area below.  That way, we can keep a dialog going.

DevLearn Day 2 Highlights – Social Learning and the Curation Nation

November 4, 2011

eLearning Guild - DevLearn Day 2

Below is the mindmap you can download that summarizes yesterday’s highlights from the DevLearn conference.  If you can believe it, yesterday’s sessions were even better than those from the previous day.  But, maybe, too, that that’s because there were more sessions yesterday that were more aligned with my special interest in the subject of social learning best practices and case studies.  There were quite a few to choose from.  My only regret is that I couldn’t be in two places at once for some time slots.

Nov 3 (Day 2): DevLearn 2011 Highlights (Interactive Mindmap) - Social Learning and The Curation Nation (v-1.0)|2.93 MB|downloads: 841
Remember: You have to use Adobe Reader (NOT Mac 'Preview' or other PC 'viewers') to view this document. This opens in an INTERACTIVE Mindmap viewer. It has expandable branches and live hyperlinks. (Source)

Today is the last day of DevLearn.  Stay tuned for my my next post.  In it, I’ll not only give highlights from today’s session, but I’ll also be cherry-picking the best sessions and the worst experiences during the last 3-1/2 days at the conference.

I’ll chat with you again next time.

DevLearn Day 1 Highlights – Invention Does Not Equal Innovation

If you were at DevLearn 2011 yesterday, then I hope your sessions have been productive.  Or, at least interesting.

For my part, I really enjoyed the Keynotes from Michio Kaku and Thomas Koulopoulos.  In fact, I found Thomas’ keynote especially insightful; I was compelled to pick up his new book, The Innovation Zone.  As you can see, he was also kind enough to sign it for me… well, sort of.

I bought his book via a Kindle download right there in the conference room.  I pushed that ‘ol Amazon 1-click button even he was making the case for why invention and innovation don’t necessarily go hand-in-hand.  Suffice to say, the problem of how to sign a Kindle book proved to be our own innovation challenge.  So we snapped this picture instead.

Nov 2 (Day 1): DevLearn 2011 Highlights - Invention Does Not Equal Innovation (v-1.0)|2.9 MB|downloads: 692
Remember: You have to use Adobe Reader (NOT Mac 'Preview' or other PC 'viewers') to view this document. This opens in an INTERACTIVE Mindmap viewer. It has expandable branches and live hyperlinks. (Source)

The download above contains my notes highlighting the sessions from yesterday’s (Wed., November 2, 2011) Day 1 series.  Feel free to download it.  Spread it around.  No need to sign up for anything.  Just click it.

If I were to suggest a few branches in the mindmap to focus your attention, I’d have to say that in addition to messages under both keynotes, the Qualcomm presentation by Vicki Nardone and BJ Schone (How Social Technologies Connect Learners) had special relevance for me.  The reason is that I’m working with Kareo right now to continue building-out and updating all their online customer training modules and courses.  And, one of the plans on my 1-year horizon is to enhance all the online training modules with a social/community learning platform.  I’d like to see Kareo strengthen the community that’s already growing around its brand and then build on that by facilitating an informal learning environment and knowledge reinforcement platform.  Their use of Jive Software’s Social Business platform could play really well into this.

DevLearn Day 2, Next

I’m looking forward to another round of sessions today.  Not the least of which will be finally getting to see all the buzz around Articulate’s long awaited follow-on to Articulate Studio.  That is, their Storyline eLearning authoring tool.  It’s not out on the shelves yet; but the industry is getting its first look at it this week at DevLearn.  And, from what I’ve heard, it’s pretty huge.

I’ll check back in again with you tomorrow with updates from today’s sessions.  In the meantime, I hope your week is going well.  And, don’t forget to go ahead and download the mindmap notes above.  See you tomorrow.

DevLearn ‘Day 0’ Recap – How to Create a Successful Mobile Learning Strategy (mLearning)

I really enjoyed Clark Quinn’s day-session yesterday on strategies for creating mLearning (mobile learning) programs.  While we didn’t really discuss as many case studies and lessons learned as I would have liked to, the methodologies, processes and collaborative ideas we did get into were pretty compelling.  Clark’s insights about mobile learning is very much worth following.  I mean, check out the summary highlights I put together for you in the mindmap below.  (Remember, it’s an interactive mindmap.  So, you have to use Adobe Reader (free) to view the highlights.)

And, if you want to learn more about Clark’s thoughts on mlearning, you can find out more here the LearnLets blogsite.

Nov 1 (Pre-conference): Meeting Highlights - How to Create a Successful Mobile Learning Strategy (v-1.0)|4.47 MB|downloads: 1054
You MUST use Adobe Reader (NOT Mac 'Preview' or other PC 'viewers') to view this document. This opens in an INTERACTIVE Mindmap viewer. It has expandable branches and live hyperlinks. (Source)

Feel free, obviously, to expand each branch in turn to see my notes.  But, let me point out a few specific areas you might want to focus on.  These are some of the areas I found especially compelling and actionable now.

  • Random Thoughts.  First of all, under “Random Thoughts,” check out the link-reference to a free downloadable iPhone app for a mobile learning primer, called Float.  In addition to a glossary and links to mLearning-related resources it also includes (curiously) some 20+ examples of mobile learning / and human performance support programs using mobile technology.  (Tip: These might be good fodder for creating mLearning case studies in future sessions.)
  • Mobile Characteristics.  Under “Mobile,” check out the branch labeled “4 Characteristics.”  An interesting point we discussed here is that, of the 4 characteristcs that can be abstracted across mobile capabilities, three of these aren’t unique to mobile but rather augment our performance wherever we are.  But, one of these characteristics can in fact do things that are unique to mobile, especially when combined with the other three.  Also under the Mobile branch are a series of diagrams Mr. Quinn presented that were similarly compelling for mLearning’s impact on organizations and its stages of capabilities.
  • Strategy.  Finally, a series of sub-branches under “Strategy” summarize a series of brainstorming exercises our group of 30, or so, colleagues did in breakout groups of 6-ish people.  Those items listed under “A-Team” represent ideas contributed by my team.  While those under “Crowd-sourced feedback” represent the ideas collectively contributed by those in the session.

In any case, if you have even a remote interest in mobile learning strategies, then I think you’ll find value in the interactive mindmap above.  No need to sign up for anything.  Just go over there and get it.

Do You Have Any mLearning Examples or Case Studies You Can Point Me To?

The header above speaks for itself.  Well?  Do you?  Please share.

Day 0 – What I’m Up To At the eLearningGuild’s DevLearn Conference 2011

DevLearn 2011

DevLearn Day 0:  Pre-Conference

I touched down last night in Las Vegas.  I’m here for the eLearning Guild’s DevLearn conference.  I’m pretty psyched about some of the sessions I’m lining up.  And, while I don’t have the full week planned out yet, I do think I’ve got today and tomorrow locked down pretty well.   Check out some of the session titles below.  If any of them sound even remotely interesting to you, then you’ll want to subscribe to my RSS updates.  I plan on sharing as much details as I can over the next few days.

Day 0:  Today, Monday, November 1

  • How to Create a Successful Mobile Learning Strategy.  I’ll be here pretty much all day today.  It’s a certification program.  Since I plan on doing some mobile deliveries of my screencasts and training programs in 2012, I think this should be pretty relevant, don’t you think?

Day 1:  Tomorrow, Tuesday, November 2

  • Physics of the Future.  This is the keynote opener that will be presented by Michio Kaku.  (The Science Guy?  Right?)
  • Augmented Reality: The Next Dimension in Training.
  • Converting Face-to-Face Events to eLearning Products OR I was also thinking about Drinking Our Own Champagne: Using mLearning (mobile learning) for Sales Training
  • How Business is Using Virtual Synchronous Technology OR How the Cloud Impacts Your Job
  • Content Clouds – Beyond Hosting OR Evolving Your Face-to-Face Training Skills for the Virtual Classroom
  • Blended Learning: Innovative Solutions for a New Generation of Learners OR Co-designing Learning Strategies and Solutions with Business Leaders OR Use of Multimedia Instructional Design
  • Mobile Learning – Build Once, Deploy Across All Devices OR Reinventing the Virtual Classroom: Delivering Hands-on Training Using Cloud Computing
  • Beyond Software Simulation:  Using Captivate to reate Immersive Learning Experiences
  • Understanding How Cloud Computing Impacts SCORM 
  • Introducing Articulate(tm) Storyline
  • Living and Learning in the Cloud

As you can see, there were a few “ORs” in there.  I’ll definitely have some choices to make tomorrow.  But, one step at a time.  (If you have some thoughts about some of those options, let me know.)

I’ll touch base with you again after today’s session.   In the meantime, make sure and hit my RSS feed so you get notified of the highlights when I publish them.